Jersey Central Power & Light (JCP&L)
In the event outages occur due to severe weather, customers without power are encouraged to report their outage by calling 1-888-LIGHTSS (1-888-544-4877), clicking the “Report Outage” link on www.firstenergycorp.com, or by texting out to 544487. Click to view outage and electric infrastructure information in your community
Customers should immediately report downed wires to 1-888-LIGHTSS (1-888-544-4877) or call their local police department. JCP&L reminds customers to stay away from downed wires, even if they believe they are no longer carrying electricity. Extra caution should be used in areas where downed lines are tangled with trees or other debris. Motorists are cautioned to treat intersections with inoperable traffic signals as four-way stops.
JCP&L customers can subscribe to email and text message alert notifications to receive weather updates in advance of major storms and updates on scheduled or extended power outages. Visit www.firstenergycorp.com/connect to enroll.
Follow JCP&L on Twitter @JCP_L, on Facebook at www.facebook.com/JCPandL or online at https://www.firstenergycorp.com/jersey_central_power_light.html
In the event services are impacted, customers can visit My Account for service updates. Customers can also check the Storm Center Outage Map for information on outages and estimated resolution timeframes.
You can also:
1. Message Optimum at optimum.net/chat
2. Send Tweet to @Optimumhelp
3. Call Optimum at (866) 950-3278
Many of the Optimum resources, as well as storm preparation recommendations and frequently asked questions, are also available at https://www.optimum.net/pages/storm-preparedness.html
Report any natural gas leaks, disruptions or outages to PSE&G at 1-800-880-7734. Do not use a gas range or stove to heat your home. Residents can also visit PSE&G's storm safety page for more information and safety tips.
For Verizon outages contact their customer service at 1-800-VERIZON. Always stay away from downed wires.
New Jersey American Water Company:
Water problems such as water main breaks and leaking hydrants can be reported to NJAWC by calling 1-800-272-1325 or by using their online reporting page here.